Service

The manufacturers of the watches; the Raymond Weil, Gucci, and Seiko corporation; and the watch importer and warranty provider Balti Kella AS are responsible for the possible defects and their removal in the watches on the territory of the Republic of Estonia within 2 years of the purchase date. By offering the warranty, Balti Kella AS will additionally assume the obligation to repair the defect free of charge, if the defect has occurred during normal usage and not by the incorrect handling of the watch.

The 2-year warranty is only valid on the territory of the Republic of Estonia along with the specific watch's passport or warranty certificate that includes the watch's identification number, ie. the factory identifier; the importer data, and the purchase date.

The watch warranty repairs do not include damage to the watch's glass cover, metal and leather strap, battery, winding knob, and other damage caused by the incorrect handling of the watch. The warranty also does not include damage caused by water, if the user has not adhered to the markings on the watch or to the following instructions:

WATER RESISTANT / WR 30M; 3 ATM
the watch is resistant to the drops of water that occur during hand wash. The watch is not recommended to be worn during taking a shower and it is forbidden to wear the watch while swimming.

WATER RESISTANT 50 M, 5 ATM, 5 BAR
the watch allows for amateur swimming and bathing. It is forbidden to wear the watch during water sports and diving.

WATER RESISTANT 100 M, 10 ATM, 10BAR
the watch allows for water sports, swimming and surface diving without special equipment.

WATER RESISTANT 200 M, 20 ATM, 20 BAR
the watch allows for all types of water sports, incl. diving with special equipment.

The order for the usage of rights guaranteed by the warranty.

Every owner of a Raymond Weil, Gucci or Seiko Group watch is entitled to turning to an authorized watch dealer for maintenance or defect repair with the watch and the aforementioned documentation. The user has also the simultaneous right to turn to a Balti Kella AS office for any type of repair and maintenance or to the following addresses for watch warranty maintenance:

Balti Kella AS
the authorized importer and warranty provider of Raymond Weil, Gucci and Seiko Group watches:
Kännu 57, 13418 Tallinn
Phone: 372 677 5209
e-mail: info@balticwatch.ee, kristiina@balticwatch.ee

Warranty maintenance:
Vanaturu Kael 5 2nd floor, 10140 Tallinn
Phone: 372 644 4261; e-mail: accord@one.ee
Watchmakers: Kaupo and Kaljo Floren

 

 

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